Abstract
In the last years the services area has known an important increase becoming one of the most important factors that contribute to the formation of the GDP many countries. The aim of the research was to provide an insight for the local authorities concerning the way the people that have visited the city of Targu-Jiu so that they will manage to create together with the business people a strategy to increase the tourist interest about the city view services. Hospitality services are evaluated different by many persons due to the fact that services are intangible and people rely on physical attributes when they take decisions

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